Cancel Order
Order Cancellation Policy
At Helen Sock Shop, we understand that sometimes you may need to modify or cancel your order. Please review our cancellation policy below for a smooth and transparent experience.
Order Cancellation Request
You may cancel your order within 30 minutes of placing it by contacting us at:
Please include your order number and cancellation request details so we can process it quickly and accurately.
Refund for Canceled Orders
If your order is successfully canceled within the allowed time frame, your refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.
Orders That Have Already Been Shipped
Once an order has been shipped, it can no longer be canceled.
However, you may still be eligible to return the item in accordance with our Refund Policy after delivery.
Incorrect Shipping Address
If you have entered an incorrect shipping address:
- If the order has not yet been processed, we may be able to update the address without canceling the order
- If the order has already been processed or shipped, cancellation or changes may not be possible
In such cases, please contact us immediately so we can assist you with the best possible solution.
Need Help?
If you have any questions or need assistance regarding your order, feel free to contact us:
Helen Sock Shop
Website: helensockshop.com
Phone: +1 (706) 892-1244
Email: helensockshop@gmail.com
Physical Address: 16 Chattahoochee St, Helen, GA 30545, USA
Business Days: Monday — Sunday
Business Hours: 11:00 AM — 7:00 PM
Response Time: Our customer support team responds to all inquiries within 24 hours.