Shipping policy
Last Updated: July 15, 2026
At Helen Sock Shop, we are committed to delivering premium fashion products safely and on time. Every order is carefully packed and shipped through trusted delivery partners to ensure a smooth, secure, and reliable shopping experience for our customers.
We currently sell and ship to customers within the United States only, and every order qualifies for free standard shipping — no minimum purchase required.
Order Processing Time
Once an order is placed successfully, our team begins preparing it for dispatch.
- Processing Time: 1–2 Business Days
- Processing Days: Monday to Friday
- Public Holidays: Excluded
Shipping Time & Delivery Estimates
Once processed, orders are shipped using our standard delivery service and typically arrive within:
- Transit Time: 3 to 5 business days
- Total Delivery Time: 4 to 7 business days (processing + transit)
Delivery times may vary depending on your location and unforeseen delays caused by shipping carriers, weather conditions, or high shipping volume.
Shipping Location
We sell and ship exclusively within the United States (all 50 states). International orders are not accepted, and international shipping is not available at this time.
Shipping Charges
All orders receive free standard shipping — there is no minimum order value and no additional shipping fee charged at checkout, for every order shipped within the United States.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to track your order directly through the carrier's website.
If you do not receive a tracking email within 2 business days after placing your order, please contact us for assistance.
Delivery Issues or Delays
If your package is significantly delayed or marked as delivered but not received, please contact us as soon as possible so we can help investigate the issue with the shipping carrier.
Damaged Packages
If your order arrives damaged, please follow these steps:
- Take clear photos of the damaged product and packaging
- Contact our customer support within 7 days of delivery
- Email the photos along with your order number to: helensockshop@gmail.com
Claims submitted without photographic evidence or after 7 days may not be eligible for a refund, replacement, or store credit.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
If you need to correct your shipping address and your order has not yet shipped, please contact us immediately.
Contact Information
For any questions or concerns related to shipping, please contact us:
Helen Sock Shop
Business Type: Women's Fashion Boutique
Phone: +1 (706) 892-1244
Email: helensockshop@gmail.com
Physical Address: 16 Chattahoochee St, Helen, GA 30545, USA
Business Hours: Monday–Sunday: 11:00 AM–7:00 PM (EST/EDT)
Sunday: Closed
Response Time: We are committed to responding to all inquiries within 24 hours.